ADM-policy of Uzbekistan Airways JSC for agents accredited in IATA BSP, ARC USA and TCP-ATSS systems
GENERAL PROVISIONS
This document is the official ADM policy of Uzbekistan airways JSC, applicable to issuing debit (ADM- Agency Debit Memo) and credit (ACM-Agency Credit Memo) notices to Agents accredited in BSP IATA, ARC USA and TCH-ATSS systems.
This document is based on:
IATA Resolutions 850m, 812, 818g, 866 and 890;
Regulatory documents of ATSSs (Air Transport Settlement Systems) for agents accredited in the TCH system.
Airline ADM policy defines such circumstances and violations of the rules of sale of passenger transportation, under which Agents accredited in BSP IATA, ARC USA and TCH systems will be sent Agent Debit Memo (hereinafter - ADM or Agency Debit Memo), which serve to notify the Agent that the Agent must pay to the airline issuing ADM, the amount specified in such ADM, for reasons also specified in this ADM.
Publication of ADM policy and issuance ADM is a legitimate, unified and standard for all airlines accounting tool used to collect amounts or adjust the transactions of the Agent, in relation to the issuance and use of standard transportation documents (tickets and EMD), issued by the Agent.
Uzbekistan Airways JSC publishes and maintains its ADM formation policy using BSPIink (for China - ASD), My ARC and TCH Connect - for Agents accredited in the TCH system, which will be used to send system notice to Аgents about any changes in the ADM policy of Uzbekistan Airways JSC. BSPIink (ASD for China), MyARC and the TCH Connect, for agents accredited respectively in the BSP, ARC and TCH systems, are the tools through which ADM must be billed and disputed.
PROCESSING AND HANDLING ADMISSIONS
The airline has the right to form and issue ADMs to the agent for violations committed during booking and/or execution of transportation documents on the airline's stock for the purpose of charging surcharges/penalty fees or adjusting the agent's operations to issue standard transportation documents, regardless of which airlines are included in the itinerary specified in the ticket.
ADMs must be invoiced within nine (9) months after the date of carriage completion. ADMs relating to refunds made by Agent of amounts paid for issued tickets/EMDs must be processed within nine (9) months after such refund was made by Agent. Any actions on ADM, taken in relation to the Agent and initiated after the specified periods, should be settled between the airline and the agent bilaterally outside the systems of BSP, ARC and ATSS.
Billed ADMs are processed through BSP/ARC/ATSS within 30 days.
ADMs sent to the Agent shall contain detailed information as to the reason the Agent is charged the amounts specified in each such ADM.
Unless otherwise agreed and specified, ADMs must not be used to collect costs for the benefit of third parties not directly related to the original ticketing for the passenger route.
The Agent must also be provided with the telephone number and e-mail address of the person or department which issued or handles the relevant ADM.
If any ADM issued by the airline, which is sent regarding an erroneous transaction, incurs any amounts of administrative expenses related to the creation of such ADM, such expenses must be included in the same ADM. In such case, the Agent shall be informed of the inclusion of the administrative charge in the amount set forth in the ADM.
Any ADM billed must relate to one transaction only and may not be used to group together various unrelated transactions. However, more than one charge may be included in the same ADM if the reason for issuing such charges is the same. In this case, a detailed list of charges to be issued must be attached to the ADM.
No more than one ADM must be issued in respect of the same initial ticket issued. If more than one ADM arises in respect of the same ticket, they must be marked as issued to correct an ADM previously issued for that ticket.
If, in the sale of a ticket, the Agent uses an automated system for calculating the total cost of the ticket, including the cost of carriage, taxes, rates and charges related to the payment of carriage and the subsequent issuance of the ticket, and the Agent did not interfere in the price of this ticket, then for such a ticket, for which the fare is automatically calculated by the sales system, the fare calculation method indicator (FCMI) must be sent to the airline in accordance with the requirements of IATA resolutions PSC 722f and 722g to indicate that automatic ticket calculation was used. The airline must ensure that the FCMI indicator is transmitted to the Agent if an ADM has been issued.
If an ADM is found to have been issued in error, it must be withdrawn and cancelled. In this case, the invoiced amount, as well as any administrative fees, if any, were charged and collected, must be withdrawn and returned to the Agent.
In the event of an ADM withdrawal or reduction of the amount charged to the Agent for any reason other than the erroneous issuance of an ADM, the application of the administration fees shall be settled directly between the Agent and the Airline.
If the Agent's error resulting in ADM issuance was caused by a failure in GDS (Global Distribution System), the Agent must pay the ADM issued to him in the manner specified herein and then directly contact GDS to compensate the loss without involving the airline in this process, except for cases requiring the provision of additional information received from the airline.
ADM that has been billed to BSP will be billed to the agent for payment. Any further disputes on such ADM must be resolved between the airline and the agent.
If IATA/ARC/TCP cancels accreditation of one or more offices of the Agent, the Airline will issue ADM in the name of the main agency office, or in the name of another additional office approved by BSP IATA/ARC USA/TCP.
DISPUTE ADM
An Agent may dispute any ADM issued to him by an airline for any reason except for ADMs issued as a means to collect credit card chargebacks for which the procedures set out in Reso IATA 890 apply. Dispute of the issued ADM is performed using the Dispute function in the BSPlink/MyARC/CIV TCH system.
Agent should dispute ADM within not more than fifteen (15) days before it is sent to the settlement system for inclusion in the invoice issued to Agent. If the ADM is challenged within the specified time period prior to submission for inclusion on the invoice and subsequent issuance for payment, such ADM will be designated as challenged and will not be included on the invoice.
If the agent disputes the ADM issued by the airline, he must support his rebuttal with necessary and additional documentation, including, but not limited to:
reservation information, the cost of transportation with the applicable fare as of the date of issuance, if the ADM is issued due to an incorrect calculation of the ticket price in GDS;
supporting documents explaining the reason for challenging ADM, if ADM is issued due to lack of documents confirming passenger's right for transportation under special conditions and/or due to forced exchange/return.
All ADMs rejected or challenged by the Agent must be processed by Airline in a timely manner within sixty (60) days of the date the Agent disputed the ADM in the BSPLink/MyARC/IIS.
Agent's disputed ADM will be accepted for review by Airline provided that all evidentiary documentation is attached to the disputed ADM. If such documentation is not provided, the agent's objection to the ADM will be rejected and the agent will be obliged to pay the ADM in the prescribed manner.
The airline has the right to request additional information from the agent when reviewing the challenged ADM by the agent.
If at the time of agent's ADM contestation during its review it is established that issuing of this ADM was correct, the Airline will notify the Agent and BSP/ARC/SVT-TCH about it and originally submitted ADM will be processed and included in the invoice. If, as a result of a review of an ADM disputed by the Agent, it is determined that the ADM billed to the Agent needs to be corrected, the Airline will provide the Agent and BSP/ARC/TCH with the corrected ADM as a new ADM, in which case only such new ADM will be processed and included in the bill.
If it is proven that the ADM has been issued in error and the airline accepts the agent's challenge of the ADM, such ADM must be withdrawn.
CONTACT INFORMATION
E-mail addresses: okpa@uzairways.com
Elena.Varganova@uzairways.com
Khabiba.Rustamova@uzairways.com
Tel. +998 71 254 96 77
+998 78 140 46 86
Penalties
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