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Reasons for ADM processing and applicable penalties

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ADM issuance reasons

Penalties

Booking procedures
  1.  

Reservations with intentional withholding of seats, including but not limited to:

  • Creating fictitious reservations, including reservations with fictitious or already used ticket numbers and/or fictitious passenger names;
  • Creation of duplicate/multiple reservations for the same passenger(s), including in different GDSs, creation of multiple flight segments in one reservation at the same point of sale, or creation within a short period of time (1-2 days) multiple bookings for the same passenger on different flights with the obvious possibility that the passenger(s) specified in the booking will use only some of them;

WARNING: Exceptions are made when a reservation change request is made which involves saving a seat on a flight pending confirmation of the requested alternate reservation;

  • Creation of additional flight segments in a booking for which a ticket has already been issued, without reissuing such ticket within 1 hour;
  • Full change of passenger's name and/or surname in the booking after its confirmation;
  • Non-cancellation of seats in case of passenger's refusal from transportation in case of refund or reissue of ticket;
  • Ticket cancellation by "VOID" command if no new ticket is issued within one hour after such cancellation and if all connected segments are not cancelled in PNR;
  • Hold seats on screen with or without periodic updates and without creating a reservation;
  • Any other means not specified above of deliberately withholding seats without issuing tickets.

100 EUR for each deliberately blocked seat
  1.  

Creation by the Agent of more than three repeated booking and cancellation transactions for the same passenger of the same flight, performed on the same date (Churned transaction)

50 EUR for each case on each flight segment
  1.  

Making a test reservation (s) in the production section of the booking system, without notifying and receiving permission from the Carrier.

50 EUR per flight segment
  1.  

Cancellation of flight segments in the issued reservation and / or cancellation / refund of the ticket, made without the request of the passenger or his authorized person to refuse transportation.

100 EUR for each booking/ticket and compensation for loss any occurs
  1.  

Inactive PNR segments with HX/UC/UN/HL/NO status cancelled in the host system of the flight operator due to expiration of time limit within 24 hours of receipt of the cancellation message, but no later than 24 hours prior to flight departure, are not cancelled by the agent in the GDS/CRS.

25 EUR per segment
  1.  

Failure to inform passengers about planned changes to the flight schedule announced in advance by the Carrier (cancellation, postponement or delay of flights, etc.) for which passengers have issued air tickets, as well as failure to confirm the status of the segment(s) for alternative transportation and failure to reissue an air ticket with confirmed consent passenger for such alternative transportation.

25 EUR for each passenger and compensation for losses if it occurs to the Carrier
  1.  

Missing or incorrect passenger data (or entering data in the wrong format) in the SSR elements DOCO, DOCS, DOCA booking in accordance with the requirements of the relevant national API program.

25 EUR for each format which not entered or entered incorrectly
  1.  

Failure to include information about special categories of passengers (passengers carrying animals, sick passengers, passengers on stretchers and wheelchairs, unaccompanied children, passengers with small children, etc.) in the SSR reservation element.

15 EUR for each such passenger and compensation for loss of Carrier if any occurs
  1.  

Issuance of tickets in violation of the minimum connecting time established in the reservation system (including when booking transit transportation, created and issued by separate tickets).

50 EUR per passenger and compensation for loss of Carrier if any occurs
  1.  

Using one GDS for reservations and ticketing in another GDS.

25 EUR per each passenger 
  1.  

Creating reservations for groups of passengers of 30 or more people, applying the rules and time limits established for individual reservations with subsequent voluntary refusal of transportation.

100 EUR for each passenger, compensation for losses if it occurs
  1.  

Non-cancellation by an agent in the used terminal of the reservation system of inactive PNR segments with the status HX/UC/UN/HL/NO/NN/TN/TL

25 EUR for each segment

Calculation of the cost of transportation, issuing of tickets and EMD
  1.  

Incorrectly calculated/stated amount of transportation cost, including:

Incorrectly calculated/stated amount of tariff;

Incorrectly calculated/specified/not received amount of taxes, fees and charges.

Compensation for loss if any occurs
  1.  

Failure to comply with the conditions for the application of fares and discounts after booking confirmation, including violation of the rules for the application and combination of fares, terms of payment and ticketing, violation of established restrictions on stopovers and seasonality

25 EUR and compensation for loss if any occurs
  1.  

Application of a special fare or discount established for a certain category of passengers when issuing a ticket/EMD for a passenger who does not belong to this category.

25 EUR and compensation for loss if any occurs
  1.  

Failure to provide documents confirming the passenger's right to pay for the ticket/EMD with a discount.

25 EUR and compensation for loss if any occurs
  1.  

Inconsistency of booking class in PNR and ticket, including on sections of another carrier, when executing carriage under Interline agreement.

100 EUR and compensation for loss if any occurs
  1.  

Using the wrong currency exchange rate for issuing an airline ticket/EMD.

Compensation for loss if any occurs
  1.  

Issuance of air tickets for a through route using through fares with booking classes J, H, E, N, Q, W to pay for transportation if:

- the passenger requests a reservation for only one section of the through route;

- the published schedule for the selected through route does not contain flights with a connecting time of less than 24 hours.

200 EUR per passenger 
  1.  

Ticketing without a confirmed reservation.

 

100 EUR and compensation for loss if any occurs
  1.  

EMD for payment of the service without a confirmed reservation of that service.

50 EUR and compensation for loss if any occurs
  1.  

Performing ticket refunds via BSPLink and manually (double refunds).

50 EUR and compensation for loss if any occurs
  1.  

Not charged or incorrectly calculated fine/fee/payment for refund/reissue of ticket.

Compensation for loss if any occurs
  1.  

Refund/reissue of tickets that are not permitted for refund/reissue.

25 EUR and compensation for loss if any occurs
  1.  

Lack of verifiable reasons for performing a forced return.

25 EUR and compensation for loss if any occurs
  1.  

Cancellation of а ticket by using the "VOID" transaction 1 hour after issuing the ticket without charging a penalty for reissue or refund of the ticket.

Refund/reissue fee, established by the fare application rules, used to pay for the ticket
  1.  

Complete change of the name of a passenger in the reservation after issuance of a ticket.

100 EUR per case and compensation for loss if any occurs
  1.  

Issuance of a ticket on a neutral stock (BSP, TCH) with the prefix 250 when HY is not involved in such transportation.

25 EUR and compensation for loss if any occurs
  1.  

Incorrect calculation of fare/taxes/fees or incorrect ticketing/EMD at fault of GDS (when selling HY transportation at third-party GDS).

Compensation for loss if any occurs
  1.  

Failure to reissue/revalidate a ticket within 24 hours after changing a confirmed booking to "Open date" status, but not later than the departure time of the flight for which the initial booking was made.

25 EUR and compensation for loss if any occurs
  1.  

Cancellation of PNR in the presence of a ticket, passed in transportation according to the flight segments.

25 EUR and compensation for loss if any occurs
  1.  

Issuance of an EMD for a particular service using an incorrect RFISC but a correct charge/fee.

15 EUR

Reporting
  1.  

The issued/reissued ticket or EMD is not included in the report for the relevant period.

Full ticket and/or EMD, penalty 100 EUR for each ticket and 50 EUR for each EMD
  1.  

Overestimated commission amount (incorrectly calculated sales commission, incorrectly recalculated or not recalculated commission at ticket return/reissue).

Compensation for loss if any occurs

Miscellaneous
  1.  

Untimely processing of queues, which entailed carrier's loss.

Compensation for loss if any occurs
  1.  

Other violations of the rules of reservation and execution of standard settlement documents, which entailed carrier's loss. 

Compensation for loss if any occurs