ESG Questionnaire

Environmental Aspect

The environmental aspect includes five material topics: climate change, air quality, energy efficiency, waste management, sustainable packaging management.

Climate Change

Climate change is associated with rising greenhouse gas emissions. In aviation, their main source is the use of jet fuel. This leads to growing environmental requirements and costs, so companies increasingly adopt measures and technologies to reduce GHG emissions and make flights more environmentally friendly.

Air Quality

Air quality affects health, ecosystem conditions, and the operational stability of the company. Pollution from aviation and ground equipment affects well-being, harms ecosystems, and leads to regulatory sanctions, complaints, and additional costs. Measures aimed at emission reduction (cleaner fuel, equipment upgrades, control systems) reduce these risks, improve conditions for passengers and staff, optimize costs, and strengthen the carrier’s reputation.

Energy Efficiency

Energy efficiency reflects how rationally the company uses fuel and energy. Low efficiency leads to resource overuse, rising costs, and higher emissions, reducing profitability and business sustainability. Implementing modern technologies, upgrading equipment, and optimizing routes reduce expenses, environmental impact, and dependence on fuel price fluctuations.
 

Waste Management

Waste management in aviation includes collection, storage, transport, disposal, and recycling of waste, including technical fluids, oils, aircraft and ground service waste, as well as onboard and sanitary waste. Improper handling can lead to soil, water, and air pollution, fines, and reputational risks. A well-built waste management system reduces environmental burden, optimizes costs, and demonstrates responsible environmental performance.
 

Packaging Materials

Use of packaging materials onboard and in ground handling directly affects waste volumes and environmental pressure. Excessive single-use or non-recyclable packaging increases waste, disposal costs, and reputational risks amid growing attention to responsible consumption. Optimization and transition to recyclable/multi-use solutions reduce environmental impact and demonstrate commitment to sustainable practices.

Social Aspect

Includes six material topics: human rights, customer satisfaction, employee health and well-being, occupational safety and flight safety, training and staff retention, socio-economic contribution.

Human Rights

Includes respect for the dignity and rights of all employees, passengers, partners, and communities; preventing discrimination, forced or child labor; and avoiding benefits from human rights violations. This is crucial in organizing labor relations, services for passengers with reduced mobility, and supplier interactions. Non-compliance may lead to complaints, lawsuits, and penalties, while responsible treatment strengthens reputation and reduces risks.
 

Customer Satisfaction

Reflects service quality and passengers’ perception of comfort and convenience. It is a key indicator of competitiveness and sustainable development. Low satisfaction leads to decreased loyalty and lost revenue; high satisfaction strengthens brand reputation and long-term stability.
 

Employee Health & Well-Being

Directly influences safety and operational efficiency. Fatigue and loss of concentration can lead to errors and safety risks. Health and well-being programs reduce incident risks, improve reliability, and build a culture of care and responsibility.

Flight Safety & Occupational Safety

Fundamental to passenger trust and employee protection. Non-compliance with safety standards can result in accidents, incidents, threats to life, and severe financial and reputational consequences. High safety culture and regular training reduce risks and ensure stable operations.

Training, Development & Retention

Supports creation of a skilled and motivated workforce. Lack of training increases error risks in maintenance, lowers service quality, and may violate regulatory requirements. A systematic approach improves retention, preserves key talent, reduces risks, and strengthens operational resilience.

Socio-Economic Contribution

Expressed through job creation, tourism development, regional accessibility, and stimulation of related industries — trade, services, manufacturing. Active contribution improves living standards and supports national economic growth. Lack of systematic management leads to missed opportunities and lower engagement.

Governance Aspect

The governance aspect includes five material topics: anti-corruption, cybersecurity and data protection, compliance, innovation and digitalization, supply chain management.

Anti-Corruption
Based on legality, transparency, and fairness. Corruption risks include sanctions, financial losses, and reputational damage, especially in procurement, maintenance, certification, and government relations. Internal controls, employee training, and safe reporting channels reduce risks and strengthen long-term sustainability.

Cybersecurity & Data Protection

Ensures stable digital operations and protection of passenger personal data and corporate information. Risks include cyberattacks on booking systems, flight management, data leaks, and airport infrastructure disruption. Incidents cause operational failures, financial losses, regulatory breaches, and reputational harm. Effective systems reduce incident probability.

Compliance & Regulatory Requirements

Covers adherence to national and international laws, industry standards, and internal regulations. Violations can lead to fines, lawsuits, license suspension, and flight restrictions. Effective compliance reduces legal and financial risks, ensures stable operations, and maintains trust.

Innovation & Digitalization

Aimed at improving efficiency, service quality, and operational optimization through modern technologies, digital platforms, automation, and data analytics. Lack of innovation increases costs and reduces competitiveness; systematic investment strengthens sustainability.

Supply Chain Management

Ensures quality, reliability, and timely delivery of goods and services needed for aircraft operations. Suppliers must comply with safety, labor, environmental, and ethical requirements. Violations may cause delays, disruptions, fines, and reputational risks. Effective supply chain management reduces risks and supports stable operations.